Legal

Privacy Policy

Last updated: May 10, 2025

ClickWave Co is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we use it.

Information We Collect

Information you provide directly

When you fill out a contact form, request a free audit, or send us an email, we collect your name, email address, business name, website URL, and any other details you choose to share.

Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page. This is collected through cookies and similar tracking technologies.

Information from third parties

We may receive information about you from third-party services such as Google Analytics, when you interact with our ads, or when you connect with us through LinkedIn or other platforms.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and deliver the services you request
  • Send you audit reports, proposals, and project updates
  • Improve our website and understand how visitors use it
  • Send occasional marketing communications (only with your consent)
  • Comply with legal obligations and protect against fraud
  • Analyse campaign performance and refine our service offering

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

Service providers

We work with trusted vendors (such as email platforms, analytics tools, and project management software) who process data on our behalf under strict confidentiality agreements.

Legal requirements

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of ClickWave Co, our clients, or the public.

Business transfers

If ClickWave Co is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

Cookies & Tracking

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

Essential cookies

Required for the website to function correctly. These cannot be disabled.

Analytics cookies

Used to understand how visitors interact with our site (e.g., Google Analytics). This data is aggregated and anonymous.

Marketing cookies

Used to track the effectiveness of our advertising campaigns. You can opt out via your browser settings or our cookie banner.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 3 years. Client project data is retained for the duration of our engagement plus 2 years. Analytics data is retained for 26 months.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the data we hold about you
  • Correction — request that we correct inaccurate information
  • Deletion — request that we delete your personal data
  • Objection — object to how we process your data
  • Portability — receive your data in a structured, machine-readable format
  • Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, email us at projects@clickwaveco.com. We will respond within 30 days.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our website is served over HTTPS and access to client data is restricted to authorised team members only. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at projects@clickwaveco.com. ClickWave Company, Wyoming, USA.